Legal
Terms & Cancellation Policy
These terms apply to every booking made with EA Premier Cleaning.
Cancellation & Refund Policy
Cancellations made at least 24 hours before your scheduled cleaning are fully refunded.
Cancellations made less than 24 hours before your appointment — including same-day cancellations and no-shows — are refunded minus a flat $100 late cancellation fee. If the amount charged is $100 or less, no refund is issued.
To cancel or reschedule, sign in to your account or email EAPremierCleaning@gmail.com — or call (503) 922-9153.
Quotes & Additional Services
The quote provided at booking is based on the information submitted by the customer, including number of bedrooms, bathrooms, and selected services. Final pricing may be adjusted if the cleaning technician identifies additional bedrooms, bathrooms, or services not disclosed during booking (including, but not limited to, additional windows, wall cleaning, oven cleaning, or fridge cleaning) requested by the customer on the day of service.
Any additional services performed at the customer’s request will be billed at the same per-item rates listed on our pricing page. By booking a service with EA Premier Cleaning, the customer authorizes us to charge the card on file for any confirmed additional services performed during the appointment. Customers will be notified of any additional charges before or immediately after service completion, and an itemized receipt will be provided.
If a customer does not wish to proceed with an identified additional service, they may decline at the time of the appointment, and only the originally quoted services will be billed.
Payment
Your card on file is not charged until the day of your cleaning. Recurring plans are billed on their scheduled cadence. Failed payments may result in the appointment being canceled.